Your Privacy & Our Ethics
Therapy only works when you feel safe. Here is exactly how we protect your data and the professional standards that govern our practice.
Data Protection
GDPR-Compliant Practice
JanusJuno is based in Hamburg, Germany, and is fully subject to the European Union's General Data Protection Regulation (GDPR), one of the strongest data protection frameworks in the world. This applies regardless of where you are located.
Encrypted Sessions
All therapy sessions are conducted via Zoom using end-to-end encryption. Sessions are audio-only, adding an extra layer of privacy. No video is recorded or stored.
Minimal Data Collection
We only collect what is necessary to provide therapy: your contact details, scheduling information, and clinical notes kept in accordance with professional standards. We do not sell, share, or monetize your data in any way.
Your Right to Your Data
Under GDPR, you have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, use the contact form below.
Secure Communications
All email communication is handled through Google Workspace with encryption in transit. Session booking and payments are handled by Acuity Scheduling, a PCI-compliant provider.
Privacy-First Website Analytics
This website uses Vercel Web Analytics, a cookieless, privacy-first analytics service that provides aggregate visitor counts without tracking individuals. No cookies are set, no personal data is collected, and your browsing behaviour is not profiled. Vercel never has access to personally identifiable information from this site.
Data Processors (Art. 28 GDPR)
We use the following third-party processors to deliver the service. Data transferred to processors based in the United States is covered by the EU-U.S. Data Privacy Framework and / or Standard Contractual Clauses.
Vercel Inc. (USA)
Website hosting, Vercel Web Analytics, Vercel Speed Insights.
Purpose: serving the website, aggregate visit statistics, page performance metrics. Cookieless. Data retention: 30 days. Vercel privacy policy
Squarespace Inc. / Acuity Scheduling (USA)
Session scheduling and payment processing. Collects the information you enter into the booking form (name, email, phone, intake answers, payment details). Squarespace privacy policy
Kit (formerly ConvertKit) (USA)
Email newsletter delivery if you sign up for the free DPDR resources. Stores your email address and the time of subscription. You can unsubscribe at any time. Kit privacy policy
Zoom Video Communications (USA)
Therapy session delivery. End-to-end encrypted audio only. Sessions are not recorded. Zoom privacy policy
Google LLC (USA) - Google Workspace
Email correspondence (tidal@janusjuno.com). Messages are encrypted in transit. Google privacy policy
Professional Ethics
BDP-Accredited Therapist
Tidal Grace is a member of the Bundesverband Deutscher Psychologinnen und Psychologen (BDP), Germany's professional association for psychologists. This accreditation requires verified qualifications, ongoing professional development, and adherence to a binding code of ethics.
Bound by Professional Ethics
All therapeutic work is governed by the BDP's ethical framework, which covers confidentiality, informed consent, professional boundaries, and the therapist's duty of care. These are not guidelines; they are binding obligations.
Cross-Border Accountability
Whether you are in the UK, UAE, Canada, or anywhere else, you receive the same standard of care and ethical protection as a client based in Germany. The therapeutic relationship is governed by the same professional and legal framework regardless of your location.
Transparent Practice
Fees, session structure, therapeutic approach, and the scope of practice are all discussed openly before therapy begins. You will receive a full informed consent document at intake. There are no hidden costs or surprise terms.
Data Protection Request
Use this form for any questions about your data or to exercise your GDPR rights. We respond within 5 working days.
